Frequently Asked Questions
Everything you need to know about your Bronwyn Footwear experience.
How do I determine the correct shoe size?
We provide a comprehensive size guide on every product page. Since our footwear is crafted using premium materials, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
Do you offer international shipping?
Yes, Bronwyn Footwear ships globally. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How should I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct sunlight or moisture. Store them in the provided dust bags when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.